Planet Scholars
Planet Scholars provides online educational support and expects parents, students, tutors and team members to communicate respectfully and professionally. Parents or guardians should ensure students attend sessions on time, use appropriate devices and internet connection, and participate in a suitable learning environment.
Communication with tutors and operations team members should take place through official or authorised channels. Inappropriate communication, misuse of online class links, disruptive conduct, abusive behaviour or unauthorised sharing of class materials may result in service restrictions, suspension or cancellation.
For questions about these Terms, Refunds & Customer Policy, payment administration, scheduling, cancellations or customer support, please contact:
Email: contact@PlanetScholars.com
We aim to respond as soon as reasonably possible.
Online Learning Conduct, Safety and Contact
Refunds, cancellations and course changes are handled based on the programme type, timing of cancellation, services already delivered, administrative work already completed, tutor allocation, batch structure, payment provider rules and any mandatory consumer rights that apply in the relevant country.
Where a parent or customer requests cancellation before services have started, Planet Scholars will review the request and confirm whether a refund, partial refund, credit, transfer or alternative arrangement is available. Where services have already started, or where tutor time, batch place, administrative processing, learning resources or scheduled sessions have already been allocated, refunds may be limited or unavailable except where required by applicable law.
Planet Scholars may offer alternative arrangements such as rescheduling, programme transfer, account credit or tutor reassignment where appropriate and operationally possible. Any refund approved may be returned through the original payment method where possible, subject to payment provider processing rules and timelines.
Nothing in this policy is intended to remove or reduce any mandatory consumer rights that apply under the laws of the customer’s country.
Refunds, Cancellations and Programme Changes
Classes, consultations and tutoring sessions are scheduled based on tutor availability, student availability, programme structure and operational capacity. Planet Scholars will make reasonable efforts to coordinate suitable times, but specific tutor allocation, timing or availability cannot always be guaranteed.
If a parent or student needs to reschedule a session, they should inform Planet Scholars as early as possible through the agreed communication channel. Rescheduling requests are subject to tutor availability, programme rules and operational feasibility.
If a student misses a session, joins late or does not attend without sufficient notice, the session may still be treated as delivered. Where a tutor or Planet Scholars needs to reschedule, we will make reasonable efforts to offer an alternative session or suitable arrangement.
Scheduling, Rescheduling and Missed Sessions
Fees, payment schedules and payment methods may vary by programme, country, delivery model and agreed arrangement. Payment may be collected through approved payment providers such as Stripe, PayPal or other authorised payment systems, or through other payment methods confirmed by Planet Scholars.
Planet Scholars does not intentionally store full customer card details or bank account details in its internal operational spreadsheets or records. Payment processing is normally handled through authorised payment providers. Planet Scholars may store payment status, billing/admin notes, transaction administration details, invoice/payment follow-up notes and service-related payment records where needed for enrolment, billing administration, accounting, customer support and operational management.
Parents or customers are responsible for ensuring payments are made by the agreed due date. Delayed payment may affect class scheduling, access to services, continuation of sessions or enrolment confirmation. Where clearly communicated in advance and permitted by applicable law, late payment may also result in reasonable administrative charges, late payment fees or other payment-related consequences.
Payments, Billing and Payment Providers
Families may contact Planet Scholars through official website forms, WhatsApp, email, phone, SMS/text message or other authorised communication channels. We may provide programme information, suitability guidance, scheduling details, fee information and enrolment support based on the information provided by the parent, guardian or responsible adult.
Programme descriptions, schedules, tutor availability, delivery format, batch availability, duration, fees and learning outcomes may vary depending on the country, student level, programme type and operational availability.
Student information is normally provided by a parent, guardian or responsible adult. Parents or guardians are responsible for providing accurate information about the student’s age, year group, academic needs, availability, subject interest and any relevant learning support requirements.
Enquiries, Programme Information and Enrolment
These Terms, Refunds & Customer Policy apply to enquiries, consultations, registrations, online tutoring, academic programmes, competition preparation, coding, AI, enrichment programmes and related educational services provided under the Planet Scholars brand.
Planet Scholars is operated, managed and controlled by Vishvesh Educare Global Services Ltd and may work with associated regional entities, tutors, operations team members, technology providers and payment providers to deliver and manage services.
By enquiring, registering, booking, paying for or participating in a Planet Scholars programme, you agree to follow these terms, subject to any mandatory consumer rights or local laws that apply in your country.
About These Terms
Terms, Refunds & Customer Policy
Last updated: July 2026
© 2026 Planet Scholars. All rights reserved.
Planet Scholars is a global education brand operated, managed and controlled by Vishvesh Educare Global Services Ltd, with associated regional entities and companies including YoungThinks UK Ltd in the United Kingdom, Planet Scholars Singapore Pte. Ltd. in Singapore, and Clever Brains Australia Pty Ltd in Australia.
Official country WhatsApp numbers, email addresses and contact channels shown on this website are authorised Planet Scholars communication channels and may be managed centrally by the Planet Scholars operations team.
Legal & Trust
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